Privacy Policy

Introduction

Fen Florals is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR).

Who We Are

Fen Florals is a UK-based floral design service that specialises in weddings and events. We do not have an official business postal address, but you can contact us via:

Email: info@fenflorals.co.uk
Website: www.fenflorals.co.uk

What Personal Data We Collect

We collect the following types of personal data:

Names and Contact Details: To communicate with customers regarding their wedding or event.
Addresses: For consultation purposes and delivery of floral arrangements.
Budget Information: To assist in providing suitable floral arrangements within customer requirements.
Wedding or Event Dates and Locations: To ensure timely service and delivery.

How We Use Your Data

We collect and process personal data to:

Respond to customer enquiries.
Plan and arrange floral designs for weddings and events.
Communicate with customers about their bookings and preferences.

Lawful Bases for Processing

We process your personal data based on:

Consent: You provide consent when submitting an enquiry for us to contact you.
Contract: Processing is necessary to discuss and fulfil wedding or event agreements.

Data Security

We implement the following measures to ensure your data is secure:

Encryption: Data is protected in transit and at rest.
Access Controls: Only authorised personnel have access to personal data.
Secure Storage: Data is stored within secure systems, including Wix and Gmail.

Data Sharing

We do not sell or rent your personal data. However, in some cases, we may share information publicly on our website or social media (such as images of floral arrangements from events) with consent.

Sub-Processors and Third Parties

We use the following systems to manage personal data:

Wix: For managing contact form submissions.
Gmail: For handling customer enquiries via email.

Data Retention

We retain personal data only for as long as necessary to fulfil our contractual obligations and comply with legal requirements. Once your enquiry or event is completed, we will securely delete or anonymise your data unless required for record-keeping purposes.

International Data Transfers

Some of the systems we use (such as Wix) may store data outside of the UK. Where this occurs, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your personal data.

Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

Access: You can request access to the personal data we hold about you.
Correction: You can request that incorrect or incomplete data be corrected.
Erasure: You can request that we delete your personal data where it is no longer needed.
Objection: You can object to the processing of your data in certain circumstances.

To exercise your rights, please contact us at info@fenflorals.co.uk.

How to Complain to the ICO

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Contact Details for the ICO: